Medical Account Solutions’ programs have helped healthcare organizations in various ways. The following case study is just one of the many successful programs we have implemented. This case study describes how we helped a large urban healthcare system go through a patient accounting system conversion.
Accounting System Conversion:
Healthcare System
Facility:
The client was a large health system in a Northeastern state totaling approximately 1,200 beds with a combination of acute, ambulatory, long-term, psychiatric and neo-natal care facilities, as well as community health fitness and home health services.
Challenge:
An IT platform change was to take place at the hospital system’s largest campus; Medical Account Solutions was contracted to handle the $45,000,000 receivable file to be converted onto the vendor’s system.
Solution:
Medical Account Solutions handled all facets of billing, collection and financial reporting with detailed analysis, and presented timely month-end reports to the Board. Their innovative implementation of a split office concept, whereby staff was placed at the client site, facilitated the conversion, specifically enabling:
- Ease of payment identification, posting and reconciliation
- Handling of all patient inquiries made directly to the clients office
Results:
Medical Account Solutions completed a flawless, detailed conversion of the open accounts receivable file along with the current bad debt file and zero balance accounts for the previous 5 years, a requirement for audit responses. In addition, we achieved collection levels in excess of the client’s Finance Department expectations, which led to the hospital system’s awarding of 2 additional contracts from their system to Medical Account Solutions, totaling nearly $40,000,000.
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