It is unfortunate that the term “outsourcing” gets a bad rap. Many of us have visions of people being fired, little Johnny going without food, people standing on the unemployment line, etc. Yet, the workload is growing: our emergency rooms are overcrowded, our increasingly aging population is visiting the doctor more frequently, and so on. So what is a facility to do? Hire more people with less money coming in? Have your staff work overtime to deal with the continued influx of medical claims? This doesn’t have to be the case.
“Outsourcing” your medical billing is like opening up an extension of your current business office with no increased overhead, think of it as “your other business office”. Your in-house staff submits your facilities’ day one medical claims and gets the easy money in as quickly as possible. Invariably there will be claims that either don’t get to the insurance company or deny for a myriad of reasons: patient’s date of birth is incorrect, patient’s name is spelled wrong, outdated coding, etc, etc. Do you know that some facilities don’t even look at their denials because they don’t have the manpower to do so?? That’s like flushing money down the toilet! And all because you don’t have the manpower to handle it? To me it doesn’t make any sense!
This is precisely where an “outsourcing” company comes in. As I mentioned before, look at it as an extension of your business office. Your facility or office collects whatever is possible and “your other business office” deals with those claims that are not getting paid. And, “your other business office” doesn’t get paid unless you get paid!
Medical Account Solutions, has been doing exactly this since 1986; we are “your other business office”. We work in assisting your medical billing office to manage and collect on your accounts receivable. There is no increased overhead, nobody gets laid off, no overtime is necessary. We work together with your facility or office to increase your stream of revenue, thereby keeping your practice more financially viable in these turbulent times.
Let Medical Account Solutions help you discover how we can become “your other business office”.
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I look at Outsourcing like I look at networking. Nobody can be an expert in every aspect of a client’s needs. You need to build a team around you that you can trust to completely fulfill your client’s needs. Good outsourcing like good networking expands your reach, so you can offer full service to your client base.
Don’t shy away from outsourcing.
This is great. Being able to outsource allows other important tasks to be focused on as well.
Yes, outsourcing is a great way for medical offices to focus on what they do best. After hiring MAS, many clients can now refocus on patient care, front end registration and collecting co-pays. Which is a much better use of their time and energy. Thank you for commenting.
You can’t do it all yourself, you need team behind you. So what do you do if you don’t have the funds to hire additional team? Medical Account Solutions is the perfect solution! As a physician you should be focusing on your patients, not worrying about billing and receivables.
After reading the book “The E-myth” many years ago and going through their classes out in California, I learned that “delegation” was the only way to make my company run like a well-oiled machine. You can’t do it all and be successful. What MAS has to offer is a way to relieve busy doctors and surgeons by freeing their time and not worrying about the details of running an office. Now they can concentrate on the God given gift they were born with-keeping people healthy.
Hi Susan,
Owning a busy residential/commercial cleaning company, I too beleive in outsourcing certain tasks in my business.
I outsource my bookeeping and my companies payroll. I do not beleive in tying up my office staff to handle these tasks. Everyone is happy, my staff most of all.
If you have read The E-Myth you will realize what delegation and outsourcing is all about.
Hi Teresa,
You are absolutely correct!! Why spend your precious time on something you may not be an “expert” at; after all, time is money!! Delegating can be difficult for many! However, doctors went to medical school because they wanted to heal people, not to be a bookkeeper, medical biller or HR manager! Great observations…I appreciate your insight!!
Hi Susan,
This year presented many challenges for us. In the six- month period between May and October my husband had three major surgical proceedures, one being a quadruple by-pass. I personally can attest to how easy it is to have denials fall between the cracks and money lost because of inadequate staffing. Could you explain about the time requirements to respond to a denial?
Hi Jean,
I’m sorry to hear about your difficulties…I hope your husband is feeling better! Your question is a good one…this is where a person really needs to know the rules. Each insurer has different rules, some are 45 days while others are much more liberal, and they are constantly changing. A physician should not have to remember all the minute details of billing, but a great biller should! I would be happy to discuss your particular issue specifically, feel free to email me at susan@yourmedicalbillingoffice.com.
Having been in the medical field and having payments declined, your service is invaluable.